At GlowKart, we want you to be completely satisfied with every purchase. This policy explains when you can return a product and how refunds are processed.
1. Eligible Returns
You may request a return or replacement within 7 days of receiving your order if:
- You received the wrong product, size, shade or quantity.
- The product arrived damaged, leaking, broken or defective.
- The product is expired or close to its expiry date.
- The product information shown on our website was inaccurate.
- An item is missing from your order.
2. Conditions for Return
To qualify for a return, the product must be unused, unopened and in its original sealed packaging with all labels, seals and accessories intact. Please keep your order number or invoice as proof of purchase.
3. Items Not Eligible for Return
For hygiene and safety reasons, we cannot accept returns of cosmetics, skincare, haircare or personal care products that have been opened, used, swatched or had their seal removed, unless the product is defective or was delivered incorrectly. Items purchased during clearance sales and gift vouchers are also non-returnable.
4. How to Request a Return
Please inspect your parcel at the time of delivery. If there is a visible problem, you may refuse the parcel or return it to the delivery agent. For any other issue, contact us within 7 days of delivery at support@glowkart.net or call 01577196942 with your order number, a description of the problem and clear photos of the product and packaging. Our team will review your request and confirm the next steps within 2 business days.
5. Replacement or Refund
Once your return is approved, you may choose a replacement of the same product (subject to availability) or a full refund of the product price. If the return is due to our error (wrong, damaged or defective product), return delivery charges are borne by GlowKart.
6. Order Cancellation
You may cancel an order free of charge at any time before it is dispatched by contacting our support team. If an order is cancelled by GlowKart due to product unavailability or pricing errors, any amount already paid will be refunded in full.
7. Refund Method and Timeline
- Online payments (card, mobile banking or payment gateway) are refunded to the original payment method within 7 to 10 business days after the refund is approved.
- Cash on delivery orders are refunded via bKash, Nagad or bank transfer within 7 to 10 business days after we receive the returned product.
- Any payment gateway or transaction fees on approved refunds are borne by GlowKart; customers receive the full amount paid.
8. Situations Not Covered
Returns, replacements or refunds will not be provided if the product has been misused, damaged after delivery, or if the item lacks its original packaging, seals or any part that was originally included. Allergic reactions or personal dissatisfaction with a shade, scent or texture of a correctly delivered, undamaged product are not grounds for return.
For further inquiries or assistance, please contact us at support@glowkart.net or 01577196942.